Ahmad M. Ashkanani, PhD
Business Analytics and Data Storytelling | Operations and Supply Chain Management | Academic and Trainer
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I help organizations and professionals turn data into decisions and insights into action. As an Assistant Professor in the Information Systems and Operations Management Department at the College of Business Administration, Kuwait University, I combine academic rigor with practical impact, specializing in the behavioral aspects of operations management, supply chain performance, and the role of technology and analytics in driving better outcomes.
My research spans healthcare, service industries, and digital platforms, exploring how human decision-making shapes operational results. I bring these insights to life through business analytics workshops, data visualization training, and storytelling with data, equipping leaders and teams to interpret numbers and communicate them in ways that influence decisions and drive change.
I have published in leading academic journals, presented at international conferences, and worked with diverse audiences, from university classrooms to corporate boardrooms. Whether teaching students, advising executives, or enabling analytics-driven transformation, my mission is to make analytics practical, actionable, and transformative.
Outside work, I explore new ideas, read, create art, and travel — always seeking fresh perspectives to enrich my research, teaching, and client engagements.
Education
Education
Ph.D. (2017), Purdue University, Krannert School of Management.
M.B.A. (2012), University of Maryland, Smith School of Business.
B.Sc. (2008), Kuwait University, College of Engineering and Petroleum, Computer Engineering.
Featured Research
Featured Research
Ashkanani, Dunford, & Mumford (2022). Management Science.
Pratt, Dunford, Vogus, Ashkanani, Morgeson, & Alexander (2022). Health Care Management Review.
Ashkanani, Bahman, & AlJuwahel, (2022). Electric Power Systems Research.
Policy Publication
Policy Publication
Research
Research
Refereed journal articles:
Ashkanani, A. M., Aljazzaf, S., & Alsarraf, H. A., (2024), Linking Operational Transparency and Trust in Government: The Mediating Roles of Information Quality and Perceived Effort. Arab Journal of Administrative Sciences, 31(1), 137-175. (pdf)
Ashkanani, A. M. (2023), The Productivity Spectrum: An Individual-Level Examination of Servers’ Reactions to Workload and Overwork. Arab Journal of Administrative Sciences, 30(3), 555-584. (pdf)
Alsarraf, H. A., Aljazzaf, S., & Ashkanani, A. M. (2023), Do you See my Effort? An Investigation of the Relationship between E-Government Service Quality and Trust in Government. Transforming Government: People, Process and Policy, 17(1), 116-133.
Pratt, B. R., Dunford, B. B., Vogus, T. J., Ashkanani, A. M., Morgeson, F. P., & Alexander, M. (2023), Unsafe by Design: Infusion Task Reallocation and Safety Perceptions in U.S. Hospitals. Health Care Management Review, 48(1), 14-22.
Ashkanani, A. M., Dunford, B. B., & Mumford, K. (2022). Impact of Motivation and Workload on Service Time Components: An Empirical Analysis of Call Center Operations. Management Science, 68(9), 6697-6715.
Ashkanani, A. M., Bahman, A. M, & AlJuwahel, N. F. (2022). Impact of Covid-19 Interventions on Electricity Power Production: An Empirical Investigation in Kuwait. Electric Power Systems Research, 205, 107718. (pdf)
Refereed conference proceedings:
Aljazzaf, S. & Ashkanani, A. M. (2024). Price Discounts In Online Two-sided Markets: The Impact Of Customer Loyalty And Buyer Switching (2024). MCIS 2024 Proceedings.
Perrigino, M. B., Ashkanani, A. M., & Dunford, B. B. (2018). Does Agreement Always Matter? The Case of Moderately Satisfied Work Units. In Academy of Management Proceedings (Vol. 2018, No. 1, p. 13514). Briarcliff Manor, NY 10510: Academy of Management..
Pratt, B. R., Dunford, B. B., Morgeson, F., Vogus, T. J., & Ashkanani, A. M. (2017). Contextual Task Reallocation in Healthcare: Definition, Mechanisms, and Perceived Outcomes. In Academy of Management Proceedings (Vol. 2017, No. 1, p. 17491). Briarcliff Manor, NY 10510: Academy of Management.
Teaching
Teaching
I have taught the following courses at the College of Business Administration, Kuwait University:
Project in Operations & Supply Chain Management
(ISOM 473)
Undergraduate "OSCM major" course that allows students to integrate and apply various Operations & Supply Chain Management concepts to solve real-world business challenges in collaboration with industry partners.
Quality and Productivity Management
(ISOM 410)
Undergraduate "OSCM major" course that covers key concepts in quality management, such as Total Quality Management, Lean Operations and the Toyota Production System, Statistical Quality Control, and other important quality management tools.
Principles of Production and Operations Management
(ISOM 210)
Undergraduate college-level core that introduces major operations management concepts, including: Operations Strategy, Product and Process Design, Capacity and Location Decisions, Inventory Management, Quality Management, Project Management, and Supply Chain Management.
Introduction to Modeling and Decision Making*
(ISOM 205)
Undergraduate college-level core that introduces mathematical optimization concepts, including: Linear Programming, Integer Programming, Network and Transportation Models, and Optimization Applications for Business.
* Formerly: Operations Research for Business
Principles of Business Statistics I
(ISOM 120)
Undergraduate college-level core that teaches fundamental probability and statistics concepts, including: Organizing Data, Descriptive Statistics, Data Visualization, Probability Theory, Discrete and Continuous Random Variables, and Discrete and Continuous Probability Distributions.
Math for Business
(ISOM 110)
Undergraduate college-level core that teaches fundamental math concepts needed for business studies. Topics include: Differentiation, Integration, Multivariate Calculus, and Matrix Algebra.
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